RECRUITMENT OF CUSTOMER SUPPORT SPECIALIST - FIFC
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Publié par : Dobiza
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Ajouté le: 2026-04-27 |
Expire le: 2026-05-08
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Secteurs :
Conseil financier
Type de consultant: Individual Consultant
Lieu de la mission: Remote Working
Date de publication: 24-avr-2026
Date de clôture: 08-mai-2026
Domaine:
Finance
The Consultant will be responsible for overseeing and managing client inquiries related to payment requests, policies, and procedures, ensuring accurate logging, monitoring, and timely resolution of all requests.
The Consultant will provide first-level technical and operational support to staff on payment processes, system updates, and applicable policies, including vendor payments, travel-related expenses, and field office accounting matters.
Monitor and analyze helpdesk data and client feedback to identify trends, generate insights, and recommend process improvements aimed at enhancing service efficiency and quality.
Develop, maintain, and regularly update clear and accessible documentation—such as FAQs, user guides, and standard operating procedures—on accounts payable and payment processes, to be published on the division’s intranet.
Ensure effective communication and dissemination of updates to policies and procedures related to administrative expenses, trust fund expenditures, and payment processing.
Oversee service delivery standards, support continuous improvement initiatives, and contribute to actions aimed at strengthening client service quality.
Contribute to workforce planning activities and support the recruitment, training, and capacity development of helpdesk personnel.
Ensure full compliance with information security, data protection, and confidentiality requirements, particularly when handling sensitive financial and operational information.
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